PRIVACY POLICY

In our online store, we respect your privacy and protect your personal information. We operate in accordance with the Personal Data Protection Act (PDPA), and since the publication of these rules, and with the European Regulation on Personal Data Protection (GDPR). We are committed to protecting the confidentiality of personal information and the privacy of online store users. We use the collected personal data exclusively to provide the services we offer. We respect the confidentiality of personal data and the privacy of online store users. Therefore, we will do everything necessary to protect them from any violations and misuse. The personal data of users is one of the areas to which we pay exceptional attention and care, because we are aware of the sensitivity of the nature of this area.

Personal Data Manager and contact details
 This policy applies to the processing (use) of any personal data carried out by DimnikEstate d. o. o. (manager) or carried out on behalf of the processing manager.

Manager information:
 Dimnikestate d.o.o. Leskoškova c. 11a 1000 Ljubljana
VAT ID: SI38611970
Registration number: 8368678000
Legal representative: Patrik Rozina, director
Founded by: Finforti Holding d.o.o.
Competent authority for registration: District Court in Ljubljana
Our website address is: http://www.dimnikestate.com.

WHAT PERSONAL DATA WE COLLECT AND WHY WE COLLECT IT

CONTACT FORMS

When you contact us through the “Contact ” page on the website, you will be asked to provide us with certain personal data about yourself which may include your name, email address, name of your organization, industry of your business, and the size of business. Only your name, your e-mail address, and the name of a business are required for the form to be sent. You provide this information voluntarily. Consistent with any permissions you may have communicated to us, we may use this information to directly communicate with you in order to respond to your inquiry. We will use this information to communicate solely through email, but never for marketing or promotional purposes.

COOKIES

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year. If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed. If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

EMBEDDED CONTENT FROM OTHER WEBSITES

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

ANALYTICS

Our website uses third-party cookies from Google Analytics to report usage statistics of our Website. These analytics cookies do not provide us with any personal data about you, and we do not upload any personal data or data that permanently identifies a particular device to Google Analytics.

MARKETING AND ADVERTISING

We use Facebook Pixel to track and deliver advertisements to visitors on Facebook based on their cookie consent.

BASIC CONTACT INFORMATION (IDENTITY INFORMATION)

Name and surname, telephone number, e-mail address; Data on the identity of business users include the name of the company and the tax number or number of the VAT payer.

CONTACT INFORMATION

address, postal code and place of residence, country of residence, billing address (if different from contact details), telephone number and e-mail address

ORDER AND PAYMENT INFORMATION

we store all information about your order and payment, including information about canceled orders and order returns

OTHER INFORMATION

which the user voluntarily enters in the contact form or orders in the online store

TECHNICAL INFORMATION  

To ensure security and verifiability, we also collect IP addresses, information about the operating system, browser, operating system, location of your device, the type of device with which you access our website and the like. During the visit, through cookies with your consent, we also collect data to ensure better functionality and user experience, security, counting of users on the website and the smooth operation of the website. At the beginning of the visit, an individual user was assigned a session cookie for identification and tracking. The website may also store other cookies on the user’s computer, such as the user ID in encrypted form (to identify the user on the next visit) and cookies from Google Analytics (website traffic analysis). Session cookies are stored in the server’s memory only during visits and are deleted after one hour of inactivity, while permanent cookies are stored on the visitor’s computer for 2 years with your consent, after which they become inactive. We are not responsible for the correctness, completeness and up-to-datedness of the data entered by users.

LEGAL BASIS FOR THE PROCESSING OF PERSONAL DATA 

We may process your personal data on the following legal grounds: – when necessary to meet our legal obligations (e.g. issuing pro forma invoices or invoices for ordered goods, keeping financial and business books) – when you have given your consent to the processing of your personal data for a specific purpose of processing, and you always have the right to revoke the given consent. We will use the information you provide to us via the contact forms on the website or the email addresses posted on the website solely to resolve issues or prepare answers to questions.

PURPOSE OF PERSONAL DATA PROCESSING 

You must explicitly confirm your consent and information that by sending us an inquiry, comment or question via the contact form and entering your information, you have expressed your consent and awareness that your information (name, e-mail address and telephone number) will be the means used for the purpose of proper communication. We may use your personal information for one or more of the following purposes:
– communicating with you regarding the provision of our services and responding to your inquiries and orders
– concluding contracts and fulfilling obligations arising from the concluded contract
– for the purpose of enforcing any legal requirements and resolving disputes
– for statistical analysis of the use of our web pages.

HOW WE OBTAIN DATA 

We obtain information about you in several ways when you: – send an inquiry – place an order – request a quote – cancel the order Technical data is obtained automatically. Google provides us with information for which you have granted approval, so does Facebook.

WHO WE SHARE YOUR DATA WITH

The only person with access to your data on this website is the website owner and the 3rd Party platforms that anonymously process the data as mentioned previously: Google Analytics and Facebook. In addition to that, your personal data can be used by our reliable partners, who we need for business purposes, in accordance with the current Personal Data Protection Act and the European Regulation on Personal Data Protection:
– we provide the delivery services with information they need to transport and deliver orders
– in the event that your order includes products that are in stock with the supplier, we provide him with the information needed to prepare the shipment with your delivery address and the contents of the order
– suppliers and authorized repairers if you resolve complaints or issues through us
– authorized institutions, regarding which we need their cooperation, if required by law (court, etc.)

How long we retain your data


If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue. For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

WHAT RIGHTS YOU HAVE OVER YOUR DATA

We provide our subscribers and users with all the support in exercising the following rights: – on this page we fully inform you about how we use your personal information – in certain cases, you may also exercise the right to have your personal data deleted; However, if you have ordered goods from us, please note that we must keep your information in accordance with the law – in certain cases, you may request a temporary or permanent ban on the further processing of your personal data in whole or in part – at your request, we will provide you with your personal data collected in electronic form You have the right to information about your personal information that we hold, as well as the right to delete that information. If you have any questions regarding the deletion, processing or use of your data, please email us at our email address or send us a request by mail to our address. We will respond to your request for exercising the right to personal data without undue delay, and no later than within one month of receiving the request. Any changes to our privacy policy will be posted on this website.

WHERE WE SEND YOUR DATA

Visitor comments may be checked through an automated spam detection service. Your data is sent and processed by the following 3rd party platforms: Facebook, Google.